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Tuesday, March 30th, 2010 was supposed to be the big day for AT&T to install their new uVerse service in my home.
Well sadly, as the “Soup Nazi” on Seinfeld would say, “No soup for you!!!”. For me is was AT&T saying “No uVerse for you” … at least not today, we’ll try again next week.
About a week ago I signed up for AT&T’s triple pack bundle which includes digital TV, internet and phone service. I received several email confirmations from AT&T confirming that my service would be installed today. This morning I received phone calls from two different AT&T installers, one for the inside the home work and the other for the outside of the home work. At least AT&T is organized enough to coordinate having two installers perform the required work at the same time.
My problem started when the inside technician showed up at my home within the agreed to time window and told me that my voice service had been canceled! I asked him why and he said that his work order didn’t show why it just showed that it had been canceled. At my urging he called into AT&T’s support center to [...]
